Refunds, Returns & Replacements

We do not accept returns, refunds, exchanges, or cancellations for change of mind once final personalisation has been approved and production has commenced.

This includes requests arising from:

• A change of mind after purchase
• No longer requiring the product
• Preference for a different design after approval
• Incorrect names, company details, or other information provided and approved by you
• A decision not to use the product after delivery

This policy does not affect statutory rights or remedies for defective, damaged, incorrectly supplied, or misrepresented products.

Before personalisation, LinQ asks you to confirm your name, company details, and other relevant design information. Once you confirm the final details, the product is prepared to that approval. Review everything carefully before confirming.

LinQ conducts quality checks before dispatch, including physical condition, approved personalisation, and basic NFC functionality. These checks reduce the chance of defective products reaching you, but they do not replace your legal rights if a product is later found defective or not as described.

LinQ cards use NFC and need a compatible device. Read the user guidelines and device compatibility instructions before use. Reading position, device settings, and operating system can affect the experience.

Inability to use NFC on an unsupported device does not, by itself, mean the card is defective — provided compatibility limits were properly disclosed before purchase.

If a card does not work on a compatible device after following the instructions, contact support at hello@linqworksco.com for troubleshooting.

If you receive a product that is physically damaged, defective, incorrectly personalised by LinQ, or materially different from the confirmed order, contact us promptly.

To start a review, you may be asked for:

• Order number and purchase details
• Photographs or a short video of the issue
• A description of the defect or discrepancy
• Relevant device information for NFC-related complaints

LinQ will assess the complaint and may offer remote troubleshooting, a courier inspection, or an in-person inspection where reasonably necessary.

Where physical verification is needed, LinQ may arrange for an authorised representative to inspect the product at your address, subject to location, availability, and mutual scheduling — or arrange a suitable return pickup or other inspection method.

Any home visit is scheduled with your consent, and the representative’s identity is shared in advance. After inspection, LinQ communicates findings and the proposed resolution.

Where a defect, incorrect supply, or other qualifying issue is established, LinQ provides an appropriate remedy under applicable consumer law. Depending on the circumstances, that may include correction, repair, replacement, return, and refund.

Where LinQ is responsible for the qualifying issue, reasonable return or collection arrangements are made without imposing unjustified costs on you. A replacement may require confirmation of your original personalisation details.

If your LinQ card is lost or stolen, notify us immediately at hello@linqworksco.com. After verifying your request, LinQ can disable access through the associated LinQ-managed portfolio link. Disabling the link does not erase information already saved by third parties.

You may request a replacement card linked to your existing digital portfolio, subject to identity verification, technical feasibility, and the applicable replacement fee. Lost or stolen cards are not eligible for a complimentary replacement solely because of the loss, unless otherwise agreed or required by law.

Damage from misuse, unauthorised modification, improper handling, or ordinary wear and tear is generally not eligible for a complimentary replacement. You may contact LinQ about paid replacement options. This does not affect remedies available under applicable law.

Where a refund is approved or legally required, LinQ will communicate the refund amount, payment method, and expected processing timeline. Refunds are ordinarily processed through the original payment method where feasible. Any applicable statutory refund timelines will be respected.