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Order processing
Processing may include design verification, personalisation, NFC configuration, quality checks, and packaging. Production begins after the necessary customer details, design approval, and payment confirmation have been received.
From our desk to yours
Every LinQ card is prepared to your selected product and approved personalisation. Here’s how processing, dispatch, and delivery work.
Processing may include design verification, personalisation, NFC configuration, quality checks, and packaging. Production begins after the necessary customer details, design approval, and payment confirmation have been received.
Carefully review your name, company details, and any other customisation before approving your order. If we need extra confirmation, our team may contact you using the details from checkout. Delays in approval may affect production and delivery timelines.
LinQ performs pre-dispatch checks intended to verify physical condition, personalisation, and basic NFC functionality. These checks help minimise defects but do not eliminate manufacturing or transit-related issues.
Estimated production time: 2–4 business days after order placement, subject to successful payment confirmation.
Delivery estimates may vary with destination, order volume, product customisation, courier availability, and unforeseen circumstances. Material delivery delays will be communicated where reasonably possible.
Shipping availability and applicable delivery charges are shown during checkout or communicated before payment confirmation.
Provide an accurate, complete delivery address, contact number, and any information needed for successful delivery. If you need a correction, contact LinQ at hello@linqworksco.com as early as possible.
Changes after dispatch may not be possible and may incur additional delivery charges where permitted by law.
Where tracking is supported by the shipping partner, relevant tracking information is shared with you after dispatch.
Notify LinQ promptly if a package arrives visibly damaged, contains an incorrect product, or has not been received despite being marked delivered. We may request photographs, order details, or other reasonable evidence to investigate with the shipping partner.
Courier delays, incorrect addresses, unsuccessful delivery attempts, and other logistics issues may affect delivery. LinQ will provide reasonable assistance investigating shipment problems and will comply with applicable obligations where goods are not delivered.